WellData provides comprehensive support for your databases, servers and applications
Giving you the peace of mind that your support needs are covered.
WellData’s database management services and outsourced server managed services covers all day-to-day necessities to keep your systems running smoothly and efficiently, becoming a seamless part of your IT operation.
WellData’s database and server managed services uses a proactive support model, rather than the conventional Break/Fix method used by many support companies.
We use a proactive approach to pre-empt avoidable failures before they occur. Substantial effort is put into comprehensive monitoring to ensure that developing problems are identified before they become issues.
All normal business as usual (BAU) operations to ensure the good functioning of the systems receiving database or server managed services support are covered for a fixed fee.
This allows our clients to budget for the systems under WellData support.
The only exclusions from this cost are:
major upgrades, script running on a regular basis, and project work.
All of these can be quoted for and performed as required.
WellData does not charge for the initial on-boarding of a client’s estate.
In fact, we even offer an initial 30-day cancellation option.
If our database or server managed services don’t meet with your needs or expectations, you can cancel without penalty.
Systems can be supported to various availability levels:
This means we can tailor our support to your needs and at an affordable cost.
Although it is best practice to keep systems up to date for performance, features and, most particularly, security reasons, there are situations where this cannot be achieved.
WellData can take on the support of these out-of-maintenance systems, for your peace of mind.
Although not supported by bug and feature releases from the original vendor, the systems can be kept functioning and can still be useful going forward.
Our clients can amend their database or server managed services support schedule mid-contract as needed without penalty.
As new systems are commissioned, existing systems mature and legacy systems eventually retired, they can be rolled-on and rolled-off as is necessary for your business.
This allows the contract to accurately reflect your support needs, without extraneous costs.
Continuous monitoring allows us to keep a watchful eye on the availability and system health of the systems under our care.
The WellData logo was designed to represent our “Watchful Eye” and monitoring is at the core of everything we do.
By detecting changes in operation, even if these are very small changes, we can initiate corrective actions before an issue arises.
The collection of monitoring data also allows us to perform capacity planning and performance forecasting ensuring we are ahead of the game when it comes time to procuring new equipment or initiating an archiving solution.
Incidents can be raised from a number of sources: directly from clients, via monitoring systems or by the engineers themselves.
Incidents are responded to in a swift and prompt manner as agreed in the Service Level Agreement (SLA).
There are defined fix or resolution plan times leading either to a resolution of the incident or the creation of a resolution plan.
If a resolution is not readily determined the incident is escalated to higher levels within both the client and WellData.
Service requests raised by our clients are acknowledged and reviewed within agreed SLAs.
Performance and timing of the request is determined on receipt and becomes the SLA for that request itself.
Many managed service requests cannot be actioned immediately and represent work items that need to be performed over an extended period of time.
An example would be the installation of an application bug fix. These fixes can often lead to a whole series of actions being taken before the actual fix itself can be applied.
Service requests are tracked, monitored and reported from WellData’s ticketing system.
Clients have access to this ticketing system so they can enter tickets directly and to track their progress.
Over and above the continuous monitoring a daily check is performed each working day as part of our managed service.
These checks cover areas such as: failed backups or jobs, unexpected growth rates or unusual consumption of system resources, including system specific checks discovered during on-boarding that need to be performed.
These checks ensure a continuous appraisal of the functioning of the systems under care, over and above its simple availability.
Daily checks often generate specific work items that need to be carried out in order to ensure the systems under care continue to operate at their peak.
Troubleshooting often starts with a monitoring system alarm and an issue raised by the client’s users.
Where a system is identified as deficient or failing, a troubleshooting analysis is performed to discover the root cause of the problem and recommend a resolution or route forward.
Problems requiring troubleshooting can come from all areas: performance, changes to growth rates, changes in use that result in performance or capacity issues, data locking issues, and many more.
At the initial on-boarding, a set of documentation is created to ensure our engineers fully understand the nature and character of the systems under our managed services support.
This documentation consists of an Operations Manual that documents access methods, security issues, any observations and peculiarities; any issues arising are entered into the WellData ticketing system for resolution.
It is this set of documentation that allows WellData to provide seamless, unparalleled cover for all the systems under our care.
Service Delivery Conferences, performed by the support engineer’s team leader, ensure that the quality of service expected and demands of its engineers are being delivered daily.
These are also opportunities for our clients to advise us of future plans and requirements that might require changes in the type of level of support needed.
It is of crucial importance that a business knows and understands their Recovery Point Objectives (RPOs) and Recovery Time Objectives (RTOs) for each operational system.
WellData engineers will aid in the design, development and implementation of the agreed RPOs and RTOs. These will then be documented in the Operations Manual and tested on a regular basis.
WellData, from time to time, will advise you on where reliability can be improved, or where reliability has been compromised, or where it won’t meet the required RPOs or RTOs.
Many businesses operate in a regulated environment. It is important that these businesses demonstrate compliance to any applicable regulations.
WellData will, for each system under its care, determine the level of security required and currently extant and develop the necessary changes to secure these environments as part of our managed database or server support.
WellData’s database and server managed services uses a proactive support model, rather than the conventional Break/Fix method used by many support companies.
We use a proactive approach to pre-empt avoidable failures before they occur. Substantial effort is put into comprehensive monitoring to ensure that developing problems are identified before they become issues.
All normal business as usual (BAU) operations to ensure the good functioning of the systems receiving database or server managed services support are covered for a fixed fee.
This allows our clients to budget for the systems under WellData support.
The only exclusions from this cost are:
major upgrades, script running on a regular basis, and project work.
All of these can be quoted for and performed as required.
WellData does not charge for the initial on-boarding of a client’s estate.
In fact, we even offer an initial 30-day cancellation option.
If our database or server managed services don’t meet with your needs or expectations, you can cancel without penalty.
Systems can be supported to various availability levels:
This means we can tailor our support to your needs and at an affordable cost.
Although it is best practice to keep systems up to date for performance, features and, most particularly, security reasons, there are situations where this cannot be achieved.
WellData can take on the support of these out-of-maintenance systems, for your peace of mind.
Although not supported by bug and feature releases from the original vendor, the systems can be kept functioning and can still be useful going forward.
Our clients can amend their database or server managed services support schedule mid-contract as needed without penalty.
As new systems are commissioned, existing systems mature and legacy systems eventually retired, they can be rolled-on and rolled-off as is necessary for your business.
This allows the contract to accurately reflect your support needs, without extraneous costs.
Continuous monitoring allows us to keep a watchful eye on the availability and system health of the systems under our care.
The WellData logo was designed to represent our “Watchful Eye” and monitoring is at the core of everything we do.
By detecting changes in operation, even if these are very small changes, we can initiate corrective actions before an issue arises.
The collection of monitoring data also allows us to perform capacity planning and performance forecasting ensuring we are ahead of the game when it comes time to procuring new equipment or initiating an archiving solution.
Incidents can be raised from a number of sources: directly from clients, via monitoring systems or by the engineers themselves.
Incidents are responded to in a swift and prompt manner as agreed in the Service Level Agreement (SLA).
There are defined fix or resolution plan times leading either to a resolution of the incident or the creation of a resolution plan.
If a resolution is not readily determined the incident is escalated to higher levels within both the client and WellData.
Service requests raised by our clients are acknowledged and reviewed within agreed SLAs.
Performance and timing of the request is determined on receipt and becomes the SLA for that request itself.
Many managed service requests cannot be actioned immediately and represent work items that need to be performed over an extended period of time.
An example would be the installation of an application bug fix. These fixes can often lead to a whole series of actions being taken before the actual fix itself can be applied.
Service requests are tracked, monitored and reported from WellData’s ticketing system.
Clients have access to this ticketing system so they can enter tickets directly and to track their progress.
Over and above the continuous monitoring a daily check is performed each working day as part of our managed service.
These checks cover areas such as: failed backups or jobs, unexpected growth rates or unusual consumption of system resources, including system specific checks discovered during on-boarding that need to be performed.
These checks ensure a continuous appraisal of the functioning of the systems under care, over and above its simple availability.
Daily checks often generate specific work items that need to be carried out in order to ensure the systems under care continue to operate at their peak.
Troubleshooting often starts with a monitoring system alarm and an issue raised by the client’s users.
Where a system is identified as deficient or failing, a troubleshooting analysis is performed to discover the root cause of the problem and recommend a resolution or route forward.
Problems requiring troubleshooting can come from all areas: performance, changes to growth rates, changes in use that result in performance or capacity issues, data locking issues, and many more.
At the initial on-boarding, a set of documentation is created to ensure our engineers fully understand the nature and character of the systems under our managed services support.
This documentation consists of an Operations Manual that documents access methods, security issues, any observations and peculiarities; any issues arising are entered into the WellData ticketing system for resolution.
It is this set of documentation that allows WellData to provide seamless, unparalleled cover for all the systems under our care.
Service Delivery Conferences, performed by the support engineer’s team leader, ensure that the quality of service expected and demands of its engineers are being delivered daily.
These are also opportunities for our clients to advise us of future plans and requirements that might require changes in the type of level of support needed.
It is of crucial importance that a business knows and understands their Recovery Point Objectives (RPOs) and Recovery Time Objectives (RTOs) for each operational system.
WellData engineers will aid in the design, development and implementation of the agreed RPOs and RTOs. These will then be documented in the Operations Manual and tested on a regular basis.
WellData, from time to time, will advise you on where reliability can be improved, or where reliability has been compromised, or where it won’t meet the required RPOs or RTOs.
Many businesses operate in a regulated environment. It is important that these businesses demonstrate compliance to any applicable regulations.
WellData will, for each system under its care, determine the level of security required and currently extant and develop the necessary changes to secure these environments as part of our managed database or server support.
Despite having huge social and economic responsibilities, most Councils are left to face budget challenges and significant decreases in government funding, and Rushmoor Borough Council is no different.
Addressing the Council’s needs, WellData offered an Oracle database management service package that included regular monitoring, incident detection, correction and tuning of the systems to provide an efficient and reliable service, both on-site and remotely.
WellData also proposed an Application support service, including patching and management of the iWorld revenues and benefits application used by the council.
The outsourced database management services offered by WellData include an ‘all risk’ policy in a comprehensive managed service – including all necessary work, testing of off-site Disaster Recovery Plans, and more.
In 2005, world-leading motorsport and technology business Prodrive faced an uncertain future when their under-performing DBA suddenly left.
Without adequate support for their business-critical Oracle-based ERP and PLM systems, they needed expert help quickly.
Exeter University relies on a database estate consisting of Oracle, Microsoft SQL Server and MySQL for their daily operation.
Due to the complexity of this estate the University had to employ a minimum of three full-time Database Administrators (DBAs) to ensure that the databases were managed 24/7/365.
Exeter wanted to avoid cost increases over the term of the contract while guaranteeing a better service that could ensure 24/7/365 support.
The geographical position of the University made it extremely challenging to find teams with suitable skills.
That’s when the University looked for an alternative solution: moving the day-to-day management of their databases to database management services support.
The Barnet ITU had switched from paper-based records to digital records in the early 2000s.
The switch allowed for more transparency and reduced risk of human error, as well as offering the ability to extrapolate data for analytical purposes.
It then fell to Dr Tony Wolff, who was also the doctor running the ITU and had designed the information system, to ensure that the system was up and running and the database secured.
In his own words, ‘it was challenging and stressful looking after the databases with not being a DBA and being a one man band‘.
Without daily database management services support, the situation was challenging to sustain: the old operating system and the lack of consistent maintenance meant that the system was difficult to upkeep and at risk of failure.
Hand your database management to us for greater availability, less hassle and reduced IT costs.
Why outsource? Find out more >>
Organisations large and small across every industry sector choose us to safeguard their databases 24/7.
Over 94% of our customers stick with us from year to year. Good relationships are important to us.
Benefit from water-tight SLAs that ensure you receive excellent service and 100% peace of mind.
Enjoy the always-on support and expertise of some of the UK’s best-qualified and experienced DBAs.
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